How to File a Complaint in Arkansas

You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with the Arkansas licensing board:

Arkansas Board of Examiners in Counseling

Freeway Medical Center

5800 W. 10th Street, Suite 405

Little Rock, AR 72204

Telephone: 501-683-5800

Link to Complaint Form: https://abecmft.portalus.thentiacloud.net/webs/portal/register/#/complaint

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Arkansas Office of the Attorney General and file a consumer complaint by clicking this link: https://arkansasag.gov/file-a-complaint/.

How to File a Complaint in Texas

You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with the Arkansas licensing board:

Texas Behavioral Health Executive Council

1801 Congress Avenue, Suite 7.300

Austin, TX 78701

Telephone: 1-800-821-3205

Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf

If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.

If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link: https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy.